Contact Us
Hit us up with any questions or comments. We're here to help you!
We love hearing your feedback! Here at Hip Up Cushion nothing means more to us than providing you with the customer service you truly deserve. Please call at below mentioned contact details for queries, complaints regarding any purchase made via hipupcushion.com
If you have any questions or concerns please feel free to reach us at: info@hipupcushion.com or Address: 3200 North America Drive, Buffalo, New York, 14224.
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Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@hipupcushion.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@hipupcushion.com.
Shipping Policy
Where can we deliver the package to?
We can ship to most countries in the world.
Countries not shipped to include: South Sudan, Palestine.
What are the shipping times?
It takes around 24 to 48 hours for the order to get processed. After your order has been processed, it takes around 7 to 10 business days for the item to be delivered. There can be delays beyond our control such as customs and postal service delays.
What is the shipping cost?
We charge a flat-rate shipping fee of $4.95 per order.